Frequently Asked Questions


Q. How do I place an order?

Step 1: Create an account with uNeed
Step 2: Select the items you want to purchase and hit the ‘Checkout’ button when you are done
Step 3: Select your delivery address
Step 4: Select your payment option
Step 5: Upon completion, your order will be processed and you will receive an email

Simply select the restaurant or store you wish to purchase from, choose your items and place your order. Once the restaurant/store accepts your order, they will get to work preparing your food/items and package it for delivery to you.  All you need to do is to sit back, relax and have the package delivered right to your doorstep!


Q. Can I place multiple orders from different stores?

You will only be able to make place an order from one store at any given time. Please note that your shopping cart will be emptied and refreshed the moment you select an item from another store.


Q. Is there a minimum spend?

The minimum order amount depends on which restaurant/store you’re ordering from. If there is a minimum order amount required, you will be informed upon checkout before you place your order.


Q. How do I indicate special request or food allergies

You will be able to put in any special request in the Special instructions field before you add the food item to the Basket, and we will do our best to serve you.


Q. What if I want to cancel or make changes to my order?

For all transactions, once an order has been placed and payment has been made, you will not be able to cancel as the merchant would have started preparing your food/ products after they have accepted your order.

If you have entered the wrong address, do reach out to our customer support team immediately. If the new address is not too far off from the previous address, we will try our best to assist you with your request.


 Q. How do I retrieve my receipt?

The e-receipt for your order will be sent to the verified email address that you have under your account profile.
Please check your registered email Inbox or junk folders for the e-receipts.


Q. How long is the delivery time?

Depending on the product/ services ordered, each merchant have their own delivery timings. For food-on-demand, delivery time ranges from 30 to 90 minutes. For gifts, subscriptions and pet supplies, delivery can take up to 3-5 working days depending on your selected delivery date.
You may check the delivery time by clicking into each of the respective restaurant/ stores.


Q. How much are the delivery fees?

There is no fixed rate and delivery fees varies across restaurants/stores. You may click into the respective restaurant/ store to check the delivery fees.


Q. What is the service fee for?

The service fee helps us to keep improving our service and technology so that we may provide the best experience, deals and wide restaurant selection. All orders will include a service fee of $0.20. This will be shown on the checkout page and your receipt.



Q. What are the payment modes?

You can pay by credit/ debit card.


Q. My payment did not go through, who can I contact?

You may reach out to the team at +65 6701 1185 or
Alternatively, you may wish to WhatsApp your queries to +65-8790 0737. Please note that this line only accepts queries via WhatsApp.
Our customer service team will be available to assist you.


Q. How do I redeem my rewards?

Upon check out, you will be prompted to key the promo code when you click on ‘Add a Promo/Referral Code’
For any other promotions, you will also be prompted upon check out under ‘Promotions’