Frequently Asked Questions
Q. How do I place an order?
Step 1: Create an account with uNeed
Step 2: Select the items you want to purchase and hit the ‘Checkout’ button when you are done
Step 3: Select your delivery address
Step 4: Select your payment option
Step 5: Upon completion, your order will be processed and you will receive an email
Q. Can I place multiple orders from different stores?
You will only be able to make place an order from one store at any given time. Please note that your shopping cart will be emptied and refreshed the moment you select an item from another store.
Q. Is there a minimum spend?
The minimum order amount depends on which restaurant/store you’re ordering from. If there is a minimum order amount required, you will be informed upon checkout before you place your order.
Q. How do I indicate special request or food allergies
You will be able to put in any special request in the Special instructions field before you add the food item to the Basket, and we will do our best to serve you.
Q. What if I want to cancel or make changes to my order?
Q. How long is the delivery time?
Depending on the product/ services ordered, each merchant have their own delivery timings. For food-on-demand, delivery time ranges from 30 to 90 minutes. For gifts, subscriptions and pet supplies, delivery can take up to 3-5 working days depending on your selected delivery date.
You may check the delivery time by clicking into each of the respective restaurant/ stores.
Q. How much are the delivery fees?
There is no fixed rate and delivery fees varies across restaurants/stores. You may click into the respective restaurant/ store to check the delivery fees.
Q. What is the service fee for?
The service fee helps us to keep improving our service and technology so that we may provide the best experience, deals and wide restaurant selection. All orders will include a service fee of $0.20. This will be shown on the checkout page and your receipt.
Q. What are the payment modes?
You can pay by credit/ debit card.
Q. My payment did not go through, who can I contact?
You may reach out to the team at +65 6701 1185 or firstname.lastname@example.org.
Alternatively, you may wish to WhatsApp your queries to +65-8790 0737. Please note that this line only accepts queries via WhatsApp.
Our customer service team will be available to assist you.
Q. How do I redeem my rewards?
Upon check out, you will be prompted to key the promo code when you click on ‘Add a Promo/Referral Code’
For any other promotions, you will also be prompted upon check out under ‘Promotions’